Total number of telephone calls to surgery: 3,485
Number of telephone calls answered within two minutes: 2,353
Number of telephone calls abandoned: 92
Repeat prescriptions – Items issued by prescription: 17,433
Referrals made: 264
Fit notes issued: 162
Administrative communications issued (letters/email): 1,966
Text messages sent and received: 2
Total digital requests submitted to the practice: 341
Appointments Total: 3,298
Appointments Seen: 3,162
Appointments where the patient did not attend (DNAs): 136
