Total number of telephone calls to surgery: 3,270
Number of telephone calls answered within two minutes: 2,027
Number of telephone calls abandoned: 129
Repeat prescriptions – Items issued by prescription: 19,855
Referrals made: 294
Fit notes issued: 139
Administrative communications issued (letters/email): 2,158
Text messages sent and received: 5
Total digital requests submitted to the practice: 320
Appointments Total: 3,216
Appointments Seen: 3,080
Appointments where the patient did not attend (DNAs): 136
