MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,293
Number of telephone calls answered within two minutes: 1,466
Number of telephone calls abandoned: 208
Repeat prescriptions – Items issued by prescription: 18,911
Referrals made: 238
Fit notes issued: 137
Administrative communications issued (letters/email): 1,731
Text messages sent and received: 10
Total digital requests submitted to the practice: 215
Appointments Total: 2,690
Appointments Seen: 2,595
Appointments where the patient did not attend (DNAs): 95
