Total number of telephone calls to surgery: 3,581
Number of telephone calls answered within two minutes: 2,248
Number of telephone calls abandoned: 191
Repeat prescriptions – Items issued by prescription: 17,258
Referrals made: 200
Fit notes issued: 144
Administrative communications issued (letters/email): 2,083
Text messages sent and received: 1,413
Total digital requests submitted to the practice: 289
Appointments Total: 3,478
Appointments Seen: 3,266
Appointments where the patient did not attend (DNAs): 212
