Total number of telephone calls to surgery: 3,474
Number of telephone calls answered within two minutes: 2,148
Number of telephone calls abandoned: 222
Repeat prescriptions – Items issued by prescription: 18,100
Referrals made: 258
Fit notes issued: 131
Administrative communications issued (letters/email): 2,119
Text messages sent and received: 895
Total digital requests submitted to the practice: 389
Appointments Total: 3,025
Appointments Seen: 2,825
Appointments where the patient did not attend (DNAs): 200 
