Total number of telephone calls to surgery: 3,965
Number of telephone calls answered within two minutes: 2,479
Number of telephone calls abandoned: 156
Repeat prescriptions – Items issued by prescription: 19,861
Referrals made: 342
Fit notes issued: 140
Administrative communications issued (letters/email): 2,339
Text messages sent and received: 4
Total digital requests submitted to the practice: 342
Appointments Total: 3,879
Appointments Seen: 3,735
Appointments where the patient did not attend (DNAs): 144
