Total number of telephone calls to surgery: 3,588
Number of telephone calls answered within two minutes: 2,025
Number of telephone calls abandoned: 146
Repeat prescriptions – Items issued by prescription: 18,521
Referrals made: 297
Fit notes issued: 175
Administrative communications issued (letters/email): 2,012
Text messages sent and received: 3
Total digital requests submitted to the practice: 304
Appointments Total: 3,441
Appointments Seen: 3,289
Appointments where the patient did not attend (DNAs): 152
