Total number of telephone calls to surgery: 3,358
Number of telephone calls answered within two minutes: 1,985
Number of telephone calls abandoned: 152
Repeat prescriptions – Items issued by prescription: 20,124
Referrals made: 300
Fit notes issued: 157
Administrative communications issued (letters/email): 2,330
Text messages sent and received: 6
Total digital requests submitted to the practice: 417
Appointments Total: 3,288
Appointments Seen: 3,163
Appointments where the patient did not attend (DNAs): 125
