Total number of telephone calls to surgery: 3,885
Number of telephone calls answered within two minutes: 2,215
Number of telephone calls abandoned: 189
Repeat prescriptions – Items issued by prescription: 20,825
Referrals made: 241
Fit notes issued: 175
Administrative communications issued (letters/email): 2,687
Text messages sent and received: 2,635
Total digital requests submitted to the practice: 354
Appointments Total: 3,423
Appointments Seen: 3,175
Appointments where the patient did not attend (DNAs): 248
